Frequently asked questions

When Will my Diaper Bag Ship

How Can I wash my Bag

What Product do you recommend for protecting my bag

Please allow 3-5 business days for us to pack and ship your order. We try to get it done in a shorter amount of time, but we can guarantee your order shipping within 3-5 days.
Bags that are canvas and leather are spot clean only. A micro fiber cloth works best to pull out any dirt or stains. All insides of bags can be wiped out with a wet wipe of any kind. We recommend "Collonil waterstop spray" to protect the canvas and condition the leather.
We recommend using Collonil Waterstop spray before using your bag to protect the canvas and condition leather. This product can be used on both materials and it keeps your bag looking new longer.

What is your return policy

The leather color looks different than the pictures. is that normal

We understand that online purchases are not always what you expect, so we allow you to return your bag within the first 30 days of receiving it. it must be in new condition to receive a full refund.

I'm sorry we are not able to refund shipping expenses at this time, but we can refund the full cost of the product if returned in new condtion within 30 days of receiving it. 

Please contact us through email to start a return.

how do you use the back pack straps

It is normal for there to be a variation in the leather on every bag. The same stain is always used on every hide, but every hide takes it differently. That is part of what makes a bag with leather so unique. There will be multiple shades in the leather as well to guarantee that whatever shade the leather takes the stain, it will match the material.

It's hard to show the true to color shades of the leather because every screen displays pictures a little differently, which is another reason we offer our return policy.
The messenger strap is used for the back pack strap as well. I designed the bag with one detachable strap, so you don't have to keep track of, or carry around a bunch of extra straps.

To use: Feed the long strap through the top d-ring on the back of the bag and clip the hooks on the bottom d-rings. adjust the strap to your desired length.